The end-to-end guest journey platform

From the first inquiry to the last review.

Gustaffo connects every step of the guest journey in one platform: inquiries, offers, booking and payment, check-in, check-out and feedback. Use all of it, or start with the part you need.

Book a 20-minute demo Explore the guest journey

For hotels, hotel groups and serviced apartments. On the guest's phone and on a kiosk in your lobby.

Offers & Bookings on a laptop: the hotel team prepares an offer with rooms, rates and extras

Guest app: the booking with check-in complete

Trusted by hotels and hotel groups

Every step your guest takes, in one platform.

No more switching between an inbox, a payment tool, paper forms and a review site. Each step hands over to the next, so nothing gets typed twice.

1
Inquiry
Website inquiries become structured requests with guest details and preferences.
2
Offer
Branded, interactive offers with live availability, room images and extras.
3
Booking and payment
Secure payment links, deposits and discount codes, confirmed automatically.
4
Check-in
Details, ID scan and signature before arrival, on mobile or at the kiosk.
5
During the stay
Experiences, extras and member benefits guests book themselves.
6
Check-out
Bill review, payment, split billing and tips, without the queue.
7
Feedback
Ratings after the stay, with happy guests invited to review you on Google.

What it changes for your hotel

More direct revenue

Website inquiries become structured sales opportunities. Interactive offers guide guests to book direct, and extras and member benefits add revenue to every stay.

Less work at reception

Guests fill in their details, scan their ID, sign and pay before they arrive. Data syncs with your PMS, and emails go out on their own.

Guests who come back

No queue on arrival or departure, messages in the guest's own language, feedback at the right moment and a member area that keeps the relationship going.

What do you want to improve?

Start with the goal that matters most to your hotel. Every solution runs on the same connected platform, so you can add the rest later.

Direct bookings

Win more direct bookings.

Inquiries wait in an inbox, offers go out as PDFs, and guests book elsewhere.

See how it works

No queues

Check-in and check-out without queues.

Arrival peaks, paper forms and long check-out lines keep your team at the desk.

See how it works

Revenue per stay

Earn more per stay.

Extras and experiences are rarely offered at the right moment, and promised services slip through.

See how it works

Returning guests

Bring guests back.

The relationship ends at check-out, reviews are rare, and loyalty programmes go unused.

See how it works

Agency and B2B

Simplify agency and B2B sales.

Commissions live in spreadsheets, and B2B payments are chased by email.

See how it works

Under the hood

All products

Offers & Bookings, Check-in & Check-out, Experiences & Loyalty, Guest Messaging, Partner Sales.

See the products

Connected to the systems you already use.

Gustaffo works with property management, point of sale, distribution, payment, CRM and door-lock systems, so guest, booking and payment data flow where they need to go.